Case Study: a leading U.S. food delivery service achieves 95% merchant platform adoption with MarketStar onboarding support

Leading U.S Food Delivery Service boosts platform adoption 95% with MarketStar

The customer, a leading U.S. food delivery service, faced challenges with platform adoption and merchant churn in an increasingly competitive market. To survive and expand, they needed to improve the merchant onboarding experience. They partnered with vendor MarketStar to implement a superior onboarding program.

MarketStar implemented a program designed to facilitate quick and seamless merchant account establishment and guide new users through the initial setup process. This solution dramatically enhanced the merchant experience and accelerated platform adoption rates by 95%. This led to increased merchant engagement and revenue generation for the customer.