Shropshire Council - Customer Case Study

The UK in 2012 was facing unprecedented changes to Local Government, much of it driven by the global financial crisis which is being firmly felt in the public sector. To adapt, Shropshire Council sought to quickly become more streamlined and cost-effective. The first step was to develop a web-based e-procurement system to increase market competition and reduce resources by tendering on-line rather than the previous resource hungry paper-based process. Shropshire Council’s Integrated Passenger Transport Services team had previously outsourced the running of its e-auctions to a consultancy firm. Having seen the benefits of this type of procurement and armed with the knowledge of how it works, they were keen to run the events independently. After visiting our website and studying the comprehensive guides we have freely available, they felt confident in their ability to run a successful auction alone and therefore selected the Market Dojo solution. Shropshire chose to initially run a series of 5 auctions, which with our licensing terms and on-demand service meant this could be done quickly and at a very low cost. The auctions were mini-competitions within the existing framework of bus and taxi operators and ensured that the best value was sought.