Case Study: Once Coupled cuts client emails and speeds bug resolution with Marker.io

Once Coupled cuts client emails and task misses with Marker.io

Once Coupled, a web development team, faced a significant challenge with clients reporting bugs and change requests via long, inefficient email threads. This process was so time-consuming that one team member was dedicated full-time to manually creating tasks in Asana, often leading to missed items and client disappointment. Marker.io was implemented to streamline this feedback collection.

Marker.io's solution involved using its Guest Portal as a ticketing system, allowing clients to submit all feedback and ideas directly. This eliminated the need for lengthy emails and ensured every client request was captured as a separate, trackable task in Asana. The results were a drastic reduction in internal emails, no more missed tasks, and greatly improved client satisfaction. Marker.io enabled the team to cut their bug resolution time and complete projects faster.

Once Coupled