Case Study: FantasyPros speeds up bug reporting and resolution with Marker.io

FantasyPros speeds bug reporting for 38 million annual visitors with Marker.io

FantasyPros, a fantasy sports company with a high-traffic website, faced a significant challenge in efficiently reporting and resolving bugs. Their remote team of QA testers, customer support, and product marketers used a slow and manual process of taking screenshots, copying and pasting them into GitHub, and typing up technical information, which often led to follow-up calls for clarification. This was a major bottleneck for a site receiving 38 million annual visitors and 2.2 billion page impressions.

The company implemented Marker.io as its internal bug reporting tool. The solution automated the process, allowing teams to capture bugs directly with technical metadata and send them straight into the correct GitHub project. This integration provided a much faster reporting and resolving workflow. The developers were particularly impressed with the automatically captured device information. As a result, FantasyPros now enjoys a significantly faster process for identifying and fixing issues, which is essential for their large-scale operations.

FantasyPros