Case Study: New Orleans Police Department Enhances Community Safety with Mark43 Cloud-Native RMS

New Orleans Police Department Enhances Community Safety with Modern Cloud-Native RMS

The New Orleans Police Department (NOPD) faced significant challenges with a shrinking workforce, officer retention, and an outdated records management system (RMS). A previous modernization attempt had failed, and a disruptive cyberattack highlighted the critical need for a secure, comprehensive technology upgrade. To address these issues, the NOPD partnered with vendor Mark43 to implement its cloud-native RMS solution.

Mark43 implemented its modern, cloud-native RMS to replace NOPD's legacy systems. The solution streamlined report writing to save thousands of officer hours, enhanced data collection and security, and improved collaboration with federal agencies. The impact includes increased officer availability for community engagement, stronger investigative capabilities, and more accurate crime reporting. Mark43's technology is expected to act as a force multiplier, significantly boosting officer productivity, job satisfaction, and retention.

New Orleans Police Department

Jessica Nezat

Director of Analytics