Case Study: Placentia Police Department achieves faster response times and better situational awareness with Mark43

How The Placentia Police Department Uses Mark43 to Empower Dispatchers and Officers with Data

Placentia Police Department (PPD) faced a paper-heavy records management system and aging computer-aided dispatch (CAD) technology that forced officers to log into multiple systems, slowed report filing, and led to under-reporting of crime—impacting staffing, equipment funding, and overall public safety. To address this, PPD turned to Mark43 and its RMS and CAD solutions to consolidate fragmented workflows and improve situational awareness.

Mark43 implemented a centralized platform that brings 911 events, police reports, investigative cases, evidence, AVL mapping, and dispatch into one system accessible from any device, giving dispatchers and officers real-time data in the field. As a result, PPD reports more time spent on patrol, improved communication between officers and dispatch, reduced pending calls and response times, and better connection to the community.

Placentia Police Department

Radomski

Sergeant