Case Study: D.C. Metropolitan Police Department achieves 80% reduction in report writing time with Mark43 RMS

How the D.C. Metropolitan Police Department Decreased Report Writing Time by 80%

The Metropolitan Police Department, which employs more than 3,700 sworn officers and coordinates with 40+ area agencies, faced a largely paper-based reporting system that slowed investigations and interagency collaboration. To modernize records and speed report writing, MPD partnered with Mark43 to replace its legacy software with the cloud-based Mark43 RMS.

Mark43 migrated 10+ years of historical data, built 20 custom third-party integrations, and rolled out district-based training that fully trained over 10,000 sworn officers in five and a half weeks. The Mark43 RMS implementation cut report writing time by up to 80%, reduced arrest and offense reporting times by roughly 50%, saved about 238,000 hours per year, effectively added 110+ officers back to patrol, and earned a median 9/10 user recommendation score.

Metropolitan Police Department