Case Study: Clackamas County Sheriff's Office achieves full-agency training in 13 days and 87% overtime reduction with Mark43

How The Clackamas County Sheriff’s Office Trained on Mark43 RMS in 13 Days

The Clackamas County Sheriff's Office (CCSO), which serves Oregon’s third-most populous county with roughly 500 sworn and civilian staff, was struggling with an aging homegrown records management system and a problematic migration to Versaterm’s RMS that consumed about 3,000 implementation hours, increased reporting time, and raised overtime costs. To address slow, cumbersome data entry and declining crime-analysis capability, CCSO selected Mark43’s cloud-based RMS for its modern interface and implementation support.

Mark43 implemented a rapid, on-the-job training and deployment approach: the agency trained all 500 staff on Mark43 RMS in just 13 days, with patrol officers trained in four hours and system administrators in eight. The faster implementation used roughly 10% of the time and resources of the prior Versaterm effort, enabled deputies to be back on patrol by hour five, and delivered measurable savings (including an 87% reduction in overtime pay), allowing CCSO to train more personnel and improve frontline reporting efficiency.

Clackamas County Sheriff's Office