Case Study: Berwyn Police and Fire Departments improve public safety operations with Mark43

Berwyn Police Department Takes a Partnership-Driven Approach to Public Safety Technology

The Berwyn Police Department and Fire Department, serving a community of 56,000, faced significant operational hurdles due to their outdated, disconnected technology. Their legacy systems lacked integration, provided inadequate 24/7 support, and forced officers to spend excessive time on report writing, pulling them away from proactive policing. To modernize their operations, they partnered with Mark43 for its unified, cloud-native public safety platform.

Mark43 implemented its integrated CAD, RMS, and Analytics solution, which was rapidly deployed on a secure, cloud-native infrastructure. The implementation was supported by a strong change management strategy and tailored training from Mark43. Early results were positive, with the vast majority of users reporting improved workflows just 30 days after deployment. The solution is already reducing administrative burdens, allowing officers to spend more time in the field on crime prevention, and is expected to improve emergency response times.

Berwyn Police Department and Fire Department

Robert J. Lovero

Mayor of Berwyn