Case Study: Bethlehem Police Department reclaims 50% of officers' shift time with Mark43 RMS

The Bethlehem Police Department Boosts Efficiency with Cloud-Native RMS, Reclaiming 50% of Officers’ Shift Time

The Bethlehem Police Department, a 170‑person agency serving roughly 100,000 residents under Chief Michelle Kott, was constrained by an outdated, fragmented records management system that forced officers and supervisors to spend up to half their shifts on desktop reporting, hindered NIBRS compliance, slowed case assignments, and limited analytics. Seeking a modern, cloud-native solution, the department selected Mark43 and its RMS and Analytics to replace the legacy tools.

Mark43 deployed its cloud-native RMS and Analytics (launched March 2021) to centralize reports, enable real‑time data sharing through the Lehigh County Consortium, and provide built‑in NIBRS compliance, open APIs, and dashboards. The result: Bethlehem officers reclaimed nearly 50% of shift time as 3–4 hour report and case‑assignment tasks were dramatically reduced, physical paperwork was eliminated, and the department has maintained a zero percent NIBRS reporting error rate—improving investigations, transparency, and recruitment while boosting cross‑agency collaboration.

Bethlehem Police Department

Joshua Schnalzer

Lieutenant