Case Study: Major Financial Institution boosts retention and ROI with Maritz Motivation's employee recognition program

Major Financial Institution - Customer Case Study

Major Financial Institution partnered with Maritz Motivation to improve its employee recognition program. The customer wanted to strengthen employee experience, reinforce company values, and reduce costly turnover, while also bringing more consistency and transparency to reward spending.

Maritz Motivation redesigned the recognition program using behavioral science and ROI modeling, adding nomination-based and manager discretionary recognition, eCards, and social sharing to boost participation and visibility. The results showed recognition helped retain employees and drive revenue, with annual spend per employee increasing from $60–$100 to $120 linked to retention of 250 to 600 employees, proving the program delivered measurable ROI.