Case Study: GOAL Global achieves faster, secure knowledge access with Marino Software’s GOALie AI chatbot

GOAL Global saves 6,700 hours annually with Marino Software

GOAL Global, a global NGO with over 1,200 staff, faced a significant challenge as its knowledge was fragmented across thousands of documents in multiple SharePoint sites. This disorganization resulted in staff spending an average of 15 minutes searching for information. Marino Software partnered with them to build an AI solution to address this inefficiency.

Marino Software implemented an AI chatbot called GOALie, which was integrated directly into SharePoint. The solution provided secure, context-aware answers to natural language queries by continuously indexing documents. This resulted in staff saving an estimated 6,700 hours annually, reduced the helpdesk load by 20-30%, and cut the average time to find information from 15 minutes to under 2 minutes.

GOAL Global