Case Study: YESCO Delaware achieves automated replenishment and improved customer satisfaction with MarginPoint

Service Provider Automates Replenishment and Improves Customer Satisfaction

YESCO, a sign and lighting service provider in New Castle, DE, faced ballooning material costs and inefficient, manual replenishment processes as its technician count and service area grew. The company needed full inventory control across warehouse and truck locations and a simple, real-time way for techs to track parts. To solve this, YESCO selected MarginPoint’s cloud-based Mobile Inventory management solution to replace spreadsheets and handwritten usage logs.

MarginPoint deployed its mobile app and web-based backoffice tools in September 2020, adding automated, scheduled replenishment and batch ordering tied to actual usage and min/max levels. After about 17 months, YESCO reported dramatic improvements in inventory visibility and replenishment, a reduced number of purchase orders, far fewer unplanned supply-house trips (down from several times a week to rare), and higher first-time job completion—leading to better customer satisfaction. MarginPoint’s solution also prevented excess stock buildup and freed up working capital.

YESCO

Scott Eyler

Pruchasing Manager