Case Study: Southern Hills Title improves customer response times with Marco Technologies and M-Files

Southern Hills Title - Customer Case Study

Southern Hills Title, the only licensed title company serving three South Dakota counties, faced a major document-management challenge. With hundreds of thousands of courthouse records and transaction files to manage, employees struggled to find the right deed or document quickly, making customer responses slow and time-consuming. The company worked with Marco Technologies and used the M-Files document management solution to replace paper-heavy processes.

Marco Technologies helped Southern Hills Title configure M-Files with tailored templates and workflows that mirrored its existing paper-based processes, making adoption easier for staff. As a result, document tasks that once took 10–15 minutes now take only seconds, leading to faster customer inquiry responses, less staff stress, and greater overall productivity.

Southern Hills Title

Jim Ashmore

Director of Operations