Case Study: Pawn America achieves predictable print costs with Marco Technologies Managed Print Services

Pawn America - Customer Case Study

Pawn America, a 26-store retail chain in four Midwestern states, had no formal print management program before partnering with Marco Technologies. Their IT team was burdened with handling supply requests, maintenance, and ordering for more than 250 printers, MFPs, and copiers across the chain, while print costs remained unpredictable from month to month.

Marco Technologies implemented Managed Print Services to automate toner replenishment, streamline service requests, and provide detailed reporting on print usage. The result was a more consistent monthly budget, less administrative work for IT, and better visibility into usage spikes and overages at individual stores, helping Pawn America quickly identify and address print issues.

Pawn America

Mike Willmott

IT Hardware Manager