Case Study: GP Companies improves IT responsiveness with Marco Technologies Managed Services

GP Companies - Customer Case Study

GP Companies, a leader in plunger pump products for high-pressure cleaning and related applications, needed a better way to handle growing IT demands with only one internal IT person. After struggling to find the right in-house support expertise for its Novell network and infrastructure, the company looked for a managed services partner to provide broader help desk knowledge and day-to-day support.

Marco Technologies implemented its Managed IT Services program for GP Companies, providing unlimited help desk support, biweekly on-site technician visits, network maintenance, and monthly status reporting. The result was faster, more efficient response times for users, less routine work for the IT manager, and improved access to a deeper knowledge base; GP Companies also reported that the system was working so well that users were no longer calling with issues.

GP Companies

Joe Igo

IT Manager