Case Study: Bauer Built Tire improves responsiveness and connectivity with Marco Technologies

Bauer Built - Customer Case Study

Bauer Built Tire, one of the largest commercial tire dealers and retread manufacturers in the U.S., needed a more responsive managed IT partner for its 34 stores. The company was frustrated with slow support and phone tag from its previous provider, especially when store managers needed fast help to keep operations moving. Bauer Built turned to Marco Technologies for managed IT services and live phone support.

Marco Technologies provided a better-fit managed services model with live answer support, and later created dedicated teams for each customer to improve responsiveness and the overall experience. Bauer Built also added a Cisco voice solution through Marco Technologies, helping employees stay connected in the field and on the road. While no specific numerical results were shared, Bauer Built reported a much stronger partnership, faster support, and improved communication across the business.

Bauer Built

Charlie Kavaloski

Director of IT