Case Study: a leading hardware and software company transforms customer support with MAQ Software’s AIOps-driven Power BI embedding

Transforming Customer Support with AIOps-Driven Power BI Embedding

A leading hardware and software company sought to transform its customer support by providing real-time network performance visibility to its clients. Their traditional reporting methods were unable to scale and deliver the required actionable insights. They partnered with MAQ Software to implement an AIOps-driven reporting solution embedded within their customer Salesforce portal, which involved migrating from Tableau to Power BI.

MAQ Software developed a secure, scalable Azure solution that embedded Power BI reports directly into the portal and automated customer provisioning. The final outcome included 30-40 tailored reports for each customer and streamlined subscription services. This new solution, delivered by MAQ Software, significantly enhanced the customer support experience with real-time analytics, reduced maintenance overhead, and decreased the turnaround time for report creation.