Case Study: a large software company reduces privacy request costs with MAQ Software

Large Software Company - Customer Case Study

A major software company faced significant challenges in managing its high volume of daily privacy requests. Their manual, Outlook-based process was cumbersome and error-prone, making it difficult to direct requests to the correct regional team, store them chronologically, or prepare for annual audits. To overcome these hurdles, they partnered with MAQ Software to implement an automated privacy tracking system built on Dynamics 365 and SharePoint.

MAQ Software implemented a solution that automated the request process through a new web portal and an enhanced email system. The solution automatically routed requests to the correct regional team, generated case numbers, and stored all communications and attachments chronologically in SharePoint. The results were immediate: within two weeks of implementation, over 800 tickets were processed. MAQ Software's system eased audit preparation, streamlined the onboarding of new team members, and significantly reduced the manual effort required to manage privacy matters.