Case Study: Fortune 500 technology company improves support resource utilization with MAQ Software

Connect High-Impact Service Opportunities with Underutilized Support Team Resources

MAQ Software partnered with a Fortune 500 technology company facing challenges in managing its global customer support team's resource utilization. The client needed to visualize data from multiple sources to identify underutilized team members and proactively connect them to high-value service opportunities.

MAQ Software developed a solution using Power BI, a Power App, and Azure services. The Power BI dashboards provided real-time resource utilization data with a fast page load time of 6-8 seconds. The integrated Power App allowed managers to automatically generate support requests, which created pre-populated work items in Azure DevOps. This reduced manual efforts, enabled quicker action on opportunities, cut costs, and saved time, leading to the solution's expansion across the client's entire support organization.