Case Study: Zeitview triples service team productivity with Mapsly

How Zeitview tripled its service team’s productivity using Mapsly

Zeitview, a company that uses inspection software and visual data capture technology, faced challenges with the manual and labor-intensive process of assigning service jobs to its field technicians. Their dispatchers had to call each technician to check availability, and the company lacked visibility into real-time field activities and a reliable method for data collection. They turned to the vendor Mapsly and its automation, check-in, and analytics products to find a solution.

Mapsly implemented a solution that automated job assignments and email alerts, removing the need for manual dispatching. They also utilized Mapsly Forms to create checklists, ensuring consistent data collection during technician site visits. The results for Zeitview were significant, including a 200% boost in technician productivity, $500,000 in savings compared to an alternative solution, and the avoidance of two additional hires due to eliminated administrative work.

Zeitview

Erick Lindenberg

Operations Manager