Case Study: FELFEL Cuts Planning Time from a Week to a Day with Mapsly

How FELFEL Cuts Planning Time from a Week to a Day—and Doubles Field Efficiency with Mapsly

felfel, a Swiss company delivering fresh meals and drinks through a network of smart fridges, struggled with a highly inefficient field service process. They faced a week-long manual planning routine using spreadsheets and a disjointed set of tools, which led to errors and prevented their team from scaling operations effectively. To solve this, they turned to Mapsly for its optimized routing and location tracking capabilities.

By implementing Mapsly, felfel automated its route planning and integrated the platform with its HubSpot CRM. This created a single, unified interface that eliminated manual data entry and tool-hopping. The solution from Mapsly reduced planning time from five days to just one, enabled merchants to complete up to 60% more service stops per day, and saved each field agent approximately five hours of administrative work every week.

FELFEL

Zoë de Wildt

Operations Specialist