Case Study: Value Retail boosts engagement by 83% and elevates the luxury shopping experience with Mappedin

Value Retail - Customer Case Study

Value Retail, an international REIT operating luxury outlet properties across Europe and China and serving 45 million visitors in 2019, wanted to elevate its high-end customer experience as part of a full website rebrand. To turn static venue maps into beautiful digital assets and support an international, tourist-heavy audience, Value Retail partnered with Mappedin to deploy its indoor mapping solution across nine venues.

Mappedin delivered a responsive web app, Mobile SDK integrations for venue apps and a Roving Concierge experience, plus multi-language support and custom branding elements. The rollout boosted engagement significantly—an average 83% increase in unique user sessions in the first four months, with mobile and web usage rising by roughly +179.5% and +97.7% respectively—while enhancing on-site customer service and discoverability.

Value Retail