Case Study: a major public health service clears a WorkSafe PIN with Mapien

Major Health Service clears a WorkSafe PIN with Mapien

A major public health service engaged Mapien after receiving a Provisional Improvement Notice from WorkSafe concerning psychosocial hazards and workplace culture. The organization needed to independently investigate allegations, assess systemic risks, and develop a compliant path forward to address regulatory scrutiny and restore confidence in its systems.

Mapien implemented an integrated solution involving a large-scale independent workplace investigation, a psychosocial hazard review, and the development of a comprehensive Global Management Plan. This approach provided the evidence and structured roadmap needed for the health service to successfully address the regulator's concerns. The engagement resulted in the PIN being cleared and established a foundation for ongoing cultural improvement and psychosocial risk management.