Case Study: Hovership reduces failed delivery attempts by 43% with Mapbox

Hovership reduces failed first delivery attempts by 43% with Mapbox

Hovership, a technology-led delivery company, faced the challenge of failed first delivery attempts due to inaccurate addresses. These imperfect addresses led to drivers being sent to the wrong side of buildings or loading docks, disrupting operations and customer satisfaction. To address this, Hovership implemented Mapbox's Geocoding API to process and improve its address data.

By integrating Mapbox's entrance data into its platform, Hovership provided drivers with more precise guidance for the final part of a delivery. The solution resulted in a 43% reduction in failed first attempts at addresses with a Mapbox entrance point. Additionally, Hovership saw 63% fewer “incorrect address” failures and 44% fewer “no access” failures. Mapbox enabled the small engineering team to scale its operations effectively, with 98.7% of 1.25 million geocoded addresses being resolved without human review.

Hovership