Case Study: Flybuy achieves 80% shorter wait times and 22% higher order volume with Mapbox

Flybuy by Radius Networks Curbside Pickup and BOPIS

Flybuy by Radius Networks is an enterprise platform that automates staff workflows and improves the guest experience for restaurants, retailers, and grocers by optimizing curbside, in‑store, and delivery‑driver pickups. With hundreds of thousands of daily users, Flybuy needed a reliable way to predict arrival times and notify staff so orders are prepared and handed off precisely when customers arrive—reducing customer wait and increasing repeat visits.

Flybuy Pickup integrates Mapbox Directions API and Mapbox GL JS to provide accurate ETAs, real‑time alerts (on the way, nearby, on property, in pickup area), and an interactive dashboard showing each customer’s journey. The result: average store wait times drop by about 80%, order volume rises roughly 22%, and major brands like Five Guys, Petco, and Ahold Delhaize rely on Flybuy for seamless curbside and BOPIS experiences.

Flybuy

Emily White

Director of Product