Case Study: dm enables seamless store discovery and reliable click-and-collect with Mapbox

dm - Customer Case Study

dm is one of Europe’s largest drugstore chains with 3,765 stores across 13 countries. During COVID‑19, travel restrictions and supply‑chain disruptions made reliable access to daily essentials critical, so dm needed a simple way for shoppers to find nearby stores and pick up online orders across all 13 country websites and its app.

dm implemented a fast‑loading store locator tightly integrated with a personalized click‑and‑collect e‑commerce flow and a dynamic product finder that shows real‑time item availability. The solution—featured on every site and in the app—lets customers order ahead and pick up with confidence, serves tens of thousands of users daily, and seamlessly combines dm’s online and offline business.

dm

Tobias Hallmayer

Head of Product