Case Study: Citizen achieves higher engagement and clearer real-time safety insights with Mapbox

Citizen boosts map engagement by 6.8% with Mapbox

Citizen, a real-time safety platform, needed a high-performance mapping solution to display thousands of live incident alerts clearly and without lag during emergencies. Their previous system lacked the necessary customization, rich point-of-interest (POI) data, and rendering speed, risking user trust. To address this, they turned to Mapbox, utilizing its Mobile Maps SDK, 3D Maps, and Search services.

By implementing Mapbox, Citizen built a highly customizable and intuitive safety map. The solution enabled real-time visualization of incidents with rich POI context and interactive 3D buildings. This led to significantly higher user engagement, including a 6.8% increase in map interactions, a 3.2% rise in time spent, and a 6% lift in conversion, demonstrating Mapbox's impact on clarity and user trust.

Citizen