Case Study: KFC achieves higher productivity and lower labour costs with Mapal Workforce

KFC Spain reduced labour cost by 2.65% with the help of MAPAL Workforce

The global fast-food chain KFC was facing operational challenges in its Spanish outlets, which relied on inefficient manual processes like Excel spreadsheets for staff scheduling. This system was time-consuming for managers and lacked the visibility needed for optimal planning. To achieve its "Frictionless Fried Chicken" mission, KFC Spain partnered with MAPAL Group to implement its workforce management solution.

The solution from MAPAL Group involved a gradual rollout of its workforce management tool with an advanced scheduling optimization engine. This was later enhanced through a pioneering Digital Twin project to simulate and maximize operational efficiency. The results were significant, with KFC Spain franchises improving productivity by 2.9% and lowering labor costs by 2.65%, while managers greatly reduced the time spent on administrative rostering tasks.

KFC

Maria Cacciapuoti

General Manager