Case Study: London Cocktail Club achieves compliant, engaging bartender training with MAPAL Group

How Flow helped them to maintain high quality standards, while also staying compliant

The London Cocktail Club (LCC), a group of ten cocktail bars, faced a challenge in scaling its high-standard training program for new bartenders. As the company grew, its reliance on printed manuals became inefficient, overwhelming new recruits and hindering consistent onboarding. To address this, LCC partnered with MAPAL Group and its Flow learning management solution to transition from a purely classroom-based approach to a more effective, blended learning model.

MAPAL Group implemented a digital learning platform that blended online and face-to-face training. They created engaging, on-brand content with gamification elements and provided tools for LCC to build their own modules. This solution ensured staff could access tailored resources on-demand, complete training on time, and maintain compliance. The result was a revolutionized training program that consistently upskilled teams to deliver an incredible guest experience across all venues.

London Cocktail Club

JJ Goodman

Founder