Case Study: Hatchly streamlines design subscriptions and client requests with ManyRequests

Building a leading UK-based subscription design service

Hatchly, a UK-based design subscription service, faced challenges with its previous quote-based model, which was time-consuming and lacked revenue predictability. They also struggled to manage and delegate incoming design requests efficiently. They turned to the vendor ManyRequests to address these issues.

By implementing ManyRequests, Hatchly used its Checkout Forms and Service Builder to productize its offerings into recurring subscription plans. The Back Office and Client Portal features centralized all requests and streamlined operations. As a result, Hatchly established ManyRequests as the backbone of its business, using it to handle customer service workflows from top to bottom for their growing base of over 50 clients.

Hatchly

William Griffiths

Hatchly