Case Study: TBS Marketing Costa Rica cuts build time by 80% with Manychat AI

TBS Marketing Costa Rica builds automations 80% faster with Manychat

The customer, TBS Marketing Costa Rica, faced the challenge of building complex and time-consuming chatbot automations for their clients using Manychat. The process was inefficient, relying on manually guessing and programming numerous keywords for triggers, which often failed to capture user intent and led to a frustrating experience.

Manychat's solution was to implement its AI-powered tools, including Intention Recognition and the AI Flow Builder. This allowed TBS Marketing to build automations that understand user meaning rather than just keywords, creating conversational and personalized experiences. The results were significant, with the agency reporting an 80% reduction in build time and an 80% increase in correct intention recognition, leading to faster scaling and more effective client strategies.

TBS Marketing Costa Rica