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Case Study: La Repa de Sueños boosts sales and saves time with Manychat AI Step
A ManyChat Case Study
La Repa de Sueños Sleeping Soundly with Manychat’s AI Step
La Repa de Sueños, a leading mattress company in Costa Rica, was struggling to keep up with hundreds of daily customer interactions while still delivering the personalized guidance its sales process requires. The team needed a way to handle detailed pre-sales and repair questions more efficiently without sacrificing the human touch, and they turned to ManyChat’s AI Step to help streamline the process.
Using ManyChat’s AI Step, La Repa de Sueños built AI-driven sales and repair automations that collected customer details, summarized the information, and passed it to the sales team for follow-up. The results were significant: in one month, the AI repair flow was triggered 1,546 times and the sales flow 1,494 times, sales team workload dropped by 90%, information gathering time fell from four hours to five minutes, and sales increased by 35%.
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