Case Study: Thercon cuts support time by 66% with Manual.to

Thercon cuts support time by 66% with Manual.to

Thercon, a company specializing in sustainable HVAC systems, faced challenges with lengthy in-person training for its network of installers and inefficient support calls. They partnered with Manual.to to implement its video-based training platform to streamline content creation and improve accessibility for technicians.

Manual.to's solution enabled Thercon to create multilingual instructional videos quickly, which were accessible on mobile devices. This resulted in a 66% reduction in support call duration, a 200% increase in manual views, and an 81% reduction in content creation time.

Thercon