Case Study: AWL achieves up-to-date, secure instructions across three continents with Manual.to

AWL cuts support time by 66% with Manual.to

AWL, an international company operating across three continents, faced the challenge of providing always up-to-date work instructions to its global workforce. Using traditional PowerPoint and Word files led to a complex, costly update and translation process. They needed a more efficient and accessible solution that also complied with their strict IT security policies, which prompted their search for a new tool from a vendor like Manual.to.

By implementing the Manual.to platform, AWL created a centralized, visual knowledge base accessible via QR codes on machinery. The solution provided real-time updates, multi-language support, and a secure sign-in flow. As a result, Manual.to helped AWL improve efficiency and quality, get employees up to speed faster, and build a sustainable knowledge base for future scaling, with high engagement from all roles including senior technicians.

AWL