Case Study: Audi enhances customer onboarding and multilingual support with Manual.to

Audi launches multilingual onboarding in 100+ languages with Manual.to

The customer, Audi, faced the challenge of extending its refined brand experience into every digital touchpoint for its Audi on Demand rental service. They needed an intuitive and innovative solution to make the customer onboarding process smooth and reassuring from the very first moment. To achieve this, they partnered with the vendor Manual.to.

Using Manual.to, Audi implemented QR codes placed inside vehicles and materials to link customers instantly to multilingual, step-by-step guides. This solution transformed onboarding into a welcome, providing an effortless and accessible experience for a global customer base. For Audi's teams, Manual.to provided a centralized platform for easy content creation and maintenance, ensuring all information remained accurate and up to date worldwide.

Audi