Case Study: Religare Broking achieves faster customer service and operational efficiency with Manras Technologies and Salesforce Service Cloud

Religare Broking improves first response time and first call resolution with Manras Technologies

Religare Broking Limited faced operational challenges due to its rapid growth. Customer data was scattered across multiple systems, creating inefficiencies and longer resolution times for its service executives. Silos between sales and service teams further hampered collaboration. Manras Technologies implemented Salesforce Service Cloud to address these issues.

The solution implemented by Manras Technologies provided a unified customer view, established a centralized knowledge base, and streamlined service processes with SLA tracking. This resulted in a significantly improved first response time, increased first call resolution rates, and enhanced operational efficiency for Religare Broking. The vendor's work strengthened customer relationships and enabled data-driven decision making.

Religare Broking Limited