Case Study: Le Mill streamlines sales and customer management with Manras Technologies

Le Mill speeds sales reporting with Manras Technologies after 5 agile sprints

Le Mill, a retail brand based in Mumbai, faced significant challenges with its sales management and customer engagement processes. Their team relied on Excel sheets for sales data, leading to poor analysis, while a complex multi-store order system confused customers. Additionally, communication via WhatsApp was inefficient, and their various software platforms, including Shopify and Odoo, were not integrated. To address these issues, they partnered with Manras Technologies for a Salesforce CRM implementation.

Manras Technologies developed a comprehensive Salesforce solution for Le Mill, integrating key modules for lead, account, and opportunity management with their existing systems like WhatsApp, Odoo, and Shopify. Using an agile methodology, the project was delivered over several sprints with training provided after each phase. As a result, Le Mill can now seamlessly manage leads from social media and Shopify, communicate efficiently via WhatsApp within Salesforce, and utilize live reporting dashboards for better business oversight and sales team accountability.

Le Mill