Case Study: Whirlpool achieves 48–72 hour delivery, lower costs and improved inventory accuracy with Manhattan Associates

Whirlpool spins optimized supply chain with help from Manhattan Associates

Whirlpool, the world’s leading major-appliance manufacturer, needed to merge its and Maytag’s separate fulfillment and inventory systems without damaging brand reputation or customer service. With a global network of 40+ manufacturing sites, thousands of suppliers, and millions of units in inventory, the company set goals to consolidate distribution (reducing major facilities from 47 to 25), speed order-to-delivery to 48–72 hours, lower production and distribution costs, and raise productivity across multiple channels.

Whirlpool selected Manhattan Associates to standardize technology and processes across its network, deploying Warehouse Management, Slotting Optimization, Labor Management and Extended Enterprise Management. The rollout eliminated 40 million travel miles, cut pick times and product damage by half, improved pick rates, inventory accuracy and yard management, increased warehouse uptime, and delivered faster, more cost-effective order-to-delivery while seamlessly integrating the two supply chains.

Whirlpool

Kevin O’Meara

Director of Supply Chain Operations