Case Study: West Coast Distribution achieves 99.9% inventory accuracy and 24/7 visibility with Manhattan Associates' SCALE

West Coast Distribution Achieves 99.9% Inventory Accuracy and 24/7 Visibility

West Coast Distribution, a Los Angeles–area 3PL with four warehouses and more than 1,000,000 sq. ft. handling about $2 billion in merchandise annually, was growing fast but needed to cut costs, reduce labor inefficiencies, and give customers 24/7 visibility into inventory and order status across many different customer systems.

They implemented Manhattan SCALE™ WMS, which was rolled out in about a week and enabled West Coast to train its team to complete customer integrations in a week or just 2–3 days. SCALE’s automated scanning, tracking and reporting delivered near 99.9% inventory accuracy, faster picking/packing/shipping, reduced manual labor and real-time customer visibility, while supporting ecommerce and future growth.

West Coast Distribution

Juan Sandoval

Director of IT