Case Study: Urban Outfitters achieves 35% headcount reduction and faster fulfillment with Manhattan Associates

Urban Outfitters optimizes its supply chain using Manhattan’s Supply Chain Process Platform

Urban Outfitters, a multi‑channel global retailer selling apparel, home goods and wholesale labels, faced rapidly growing volume across its U.S. and European distribution network that was overwhelming legacy systems and labor‑intensive processes. The company needed a scalable, common supply‑chain platform to support multi‑channel fulfillment, improve visibility and speed up operations as it expanded.

Urban Outfitters implemented Manhattan Associates’ Warehouse Management (for IBM i), Transportation Execution and Supply Chain Intelligence, integrating with existing material‑handling equipment. The rollout cut total headcount by 35%, reduced manifesting and invoicing work by 80%, shortened receiving turn time by 66% (from three days to under one), and boosted put‑away efficiency by 60%, while improving productivity, inventory accuracy and faster facility rollouts.

Urban Outfitters

Mike Sparks

Director of Supply Chain Systems