Case Study: SPEED Global Services achieves 120% throughput growth and streamlined billing with Manhattan Associates' SCALE

SPEED Global Services increases throughput by 120% with Manhattan SCALE

SPEED Global Services, a Buffalo, NY family logistics firm founded in 1946, transformed from a regional LTL carrier into a full-service global 3PL. That shift exposed limitations in its homegrown Excel-based systems: poor order accuracy, frequent shipment delays, billing errors that strained cash flow, and lengthy month-end reconciliations.

In 2012 SPEED implemented Manhattan SCALE, whose open architecture enabled real-time integrations and streamlined workflows. The results were dramatic: order accuracy rose to 99.7%, 24-hour fill rates to 87%, throughput increased 120% while costs stayed flat, and billing labor fell from 160 to 24 hours per month (one person now reconciles in three days). SPEED also improved retailer performance scores and expanded into e-commerce and global fulfillment.

SPEED Global Services

Ruofan Xu

I.T. Manager