Case Study: Simon & Schuster achieves cost-effective, higher-productivity distribution with Manhattan Associates Warehouse Management

Simon & Schuster gets a competitive boost from Manhattan Associates

Simon & Schuster, a major global publisher with two U.S. distribution centers, faced rising unit costs and complex fulfillment needs from a wide mix of retailers—from big-box chains to specialty stores. Inefficient, in‑house warehouse systems and manual processes made it hard to meet diverse customer requirements and control warehousing costs.

The company chose Manhattan’s Warehouse Management for its Top 100 retailer guarantee and best-practices approach, integrating it with order management and warehouse control to enable wave picking, dimension-based cartonization and flexible labeling. The implementation delivered ROI in under two years and exceeded projections by 14%, with >10% improvement in variable labor productivity, >20% reduction in overtime, ~10% less carton usage, ~20% less dunnage, reduced staffing needs and fewer customer compliance charges.

Simon & Schuster

Dave Schaeffer

VP, Distributions and Fulfillment