Case Study: Restoration Hardware achieves 22% cost-per-carton reduction and 40% inventory reduction with Manhattan Associates' Warehouse Management

Restoration Hardware furnishes its distribution center with Manhattan Associates

Restoration Hardware, a premium home-furnishings retailer with more than 100 stores and growing direct-to-consumer channels, sought to phase out its third‑party logistics provider and open an 800,000 sq ft distribution center in Columbus to regain control of inventory and order accuracy. The company’s existing WMS for its furniture DC lacked functionality for packaged‑goods distribution, and disparate systems were producing incorrect financials and inventory data.

Restoration Hardware implemented Manhattan Associates’ Warehouse Management on an IBM i/Power Systems platform (piloting with a new baby & child brand) to consolidate order and inventory processes. The rollout delivered measurable gains: a 22% reduction in cost per carton, roughly 40% lower inventory levels, a 25% drop in returns, a 10% cut in small‑parcel transportation costs, and materially improved fulfillment accuracy and efficiency—providing a scalable foundation for growth.

Restoration Hardware

Ken Dunaj

Executive Vice President & COO