Case Study: Papa John's achieves 10–15% freight savings and major inventory reductions with Manhattan Associates' Supply Chain Process Platform

Papa John's - Customer Case Study

Papa John’s, a global pizza chain with more than 3,000 restaurants, faced growing supply chain pains as expansion outpaced its inventory visibility and operational controls. Limited tracking and manual processes led to outside storage, inventory write-offs, inefficient responses to promotional spikes and rising commodity, fuel and wage costs—leaving the company unable to see how truckload orders and other decisions affected the rest of the network.

Papa John’s implemented Manhattan’s Supply Chain Process Platform—a phased rollout of Replenishment, Transportation Procurement, Transportation Planning & Execution, Warehouse Management and Supply Chain Intelligence—to create “Whole Chain Awareness.” The integrated solution delivered faster visibility and coordination, producing a 10–15% freight spend reduction within six months, a 15.7% drop in inventory, 66% less outside storage, 83% fewer write-offs, improved DC and transportation utilization and sub‑one‑year ROI on core components.

Papa John's

Eric Hartman

Senior Director of Logistics