Case Study: Mercury achieves digital business growth and faster fulfillment with Manhattan Associates' WMS

Mercury Fuels Digital Business Growth With Manhattan

Mercury, a leading Chinese home‑textile company with national and international retail presence, experienced rapidly rising e‑commerce orders that overwhelmed its warehouse automation, processes and data management—creating capacity and accuracy challenges during peak events like Single’s Day.

Partnering with Manhattan to build an intelligent distribution center and deploy Manhattan WMS, Mercury sharply improved operations: inventory error fell from 0.05% to 0.003%, returns are confirmed within 48 hours, shipping moved from two days to next‑day, and inspection capacity doubled from 3,000 to 6,000 pieces/day. Staffing for the 50,000 m2 DC was reduced from 430 to 50 people, Single’s Day 2018 saw >200,000 orders (RMB 238M) processed in three days versus seven, and H1 2019 results showed operating income of RMB 1.275B (+9.93%) and net profit of RMB 135M (+12.47%).

Mercury

Yao Fengshun

Deputy Director of Information Management Department