Case Study: Carter's achieves greater efficiency and lower supply‑chain costs with Manhattan Associates' Warehouse Management

Manhattan’s Warehouse Management is a Perfect Fit for Carter’s

Carter’s, Inc., the largest U.S. branded marketer of apparel for babies and young children with multiple DCs and hundreds of retail outlets, faced mounting complexity as customers pushed value‑added services back to the supplier. Their legacy warehouse system required frequent, costly customizations and could not keep pace with new requirements like store‑level packing, multi‑SKU cartons and custom labeling.

In 2006 Carter’s deployed Manhattan’s Warehouse Management to gain a flexible, supported platform that handles diverse fulfillment processes. The solution eliminated repeated customizations, enabled perpetual inventory without DC shutdowns, improved inventory visibility and order fill rates, cut required order auditing from 100% to 10% while boosting accuracy, streamlined picking/packing, expanded value‑added services and reduced overall supply‑chain costs.

Carter's

Mark Paupe

VP of Distribution Operations