Case Study: GraysOnline achieves greater control, 15–20% productivity gains and seamless oo.com.au integration with Manhattan Associates' Manhattan SCALE

Manhattan SCALE Drives Business Growth at GraysOnline and Facilitates Seamless Integration of oo.com.au

GraysOnline is an Australian online retail and auction company that sells roughly 230,000 items per month. Facing rapid growth after consolidating multiple warehouses into a single Homebush DC, the business needed to reorganise and streamline its supply chain and bring the acquired oo.com.au (≈30,000 SKUs, 10,000 customers/week) into existing operations with minimal downtime and no customer disruption.

GraysOnline implemented Manhattan SCALE WMS, added Vocollect voice-directed picking and integrated a new carrier (Toll). The oo.com.au inventory was migrated in under a month with limited service impact, delivering 15–20% productivity improvements, doubled order-picking capacity, greater inventory visibility and control, improved transportation efficiency and lower costs, faster training, fewer errors and enhanced worker safety.

GraysOnline

Rick Jacobs

Warehouse Manager