Case Study: MandMDirect.com achieves improved stock visibility and increased efficiency with Manhattan Associates

Mandmdirect.com Improves Visibility and Increases Efficiency With Manhattan Associates

MandMDirect.com is a UK online retailer of branded clearance clothing and footwear with over 6,000 product lines, a 290,000 sq ft distribution centre in Hereford and a workforce of 450 plus seasonal staff. After moving to the new DC the company found its paper-based warehouse system could not provide accurate, real-time stock visibility or keep up with seasonal peaks, so it needed to automate fulfilment and add flexibility to handle demand surges.

MandMDirect.com standardized distribution on Manhattan SCALE in a cautious two‑phase rollout with a parallel run, then cut over smoothly — full migration completed within 24 hours and stock reconciled to the pound. The move enabled RF barcode scanning, automated inventory counts and far less paperwork, delivering a sixfold performance improvement and allowing Christmas stock to be stored ahead of schedule for the first time in the company’s 22‑year history.

MandMDirect.com

Steve Robinson

Chief Executive Officer