Case Study: Apparel retailer Pacific Sunwear achieves 15% productivity gain and 10% labor-cost reduction with Manhattan Associates Warehouse & Labor Management

Leading-edge fashion and cutting-edge supply chain

Pacific Sunwear, a California-founded teen-fashion retailer with more than 825 stores, faced rising retail competition and the need to improve distribution efficiency and control labor costs while maintaining the right price/quality mix for its customers. As the company grew, their challenge was to streamline operations in the distribution center and reduce reliance on custom systems to stay agile and competitive.

Pacific Sunwear upgraded to Manhattan Associates’ Warehouse Management 2010 and deployed its Labor Management solution, reducing custom code and enabling a rapid, low-impact rollout. The changes delivered a 15% increase in productivity and a 10% reduction in labor costs, while providing fairer performance metrics for associates and minimal operational disruption during go-live.

Pacific Sunwear

Allan Tisbe

Business Systems Manager